Frequently asked questions


Shipping Information

We cannot ship outside the contiguous 48 states.

STANDARD SHIPPING AND PROCESSING

Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you. Most products are shipped from our warehouses to arrive within five business days of when you placed your order. If there is a delay, we will notify you by mail or email. 

We will make best efforts to ship our products to you via UPS or USPS.  Orders placed before 12:00 p.m. EST, Monday through Friday are shipped the same day.  Orders placed after 12:00 p.m. EST Monday through Friday will ship the following day.

You will receive an e-mail with tracking information after we ship your order.  Our standard shipping time is between 3-5 days.  Delays may occur due to weather, availability or other circumstances.  All items are shipped from our fulfillment center in New Hampshire.


Returns

All items are final sale.  If you receive damaged or broken jars, please do not throw away the jars for insurance purposes.  Please take a picture of the item and e-mail it to us at info@watcharee.com.  We will contact you as soon as we can to resolve any issues and send a replacement, as necessary. 


Gift Cards

GIFT CARDS

  • Free delivery within 5-7 business days.
  • Delivered in a special gift envelope with your personalized message.
  • Can be use for cooking class or sauce purchasing. It must be redeemed at Watcharee online store.

eGIFT CARDS

  • Delivered within minutes of purchase, or choose a future email delivery date.
  • Choose from multiple Watcharee designs or customize your own, then add a personal message.
  • Can be use for cooking class or sauce purchasing. It must be redeemed at Watcharee online store.

Privacy

We respect your privacy.  We use Stripe (www.stripe.com) to process credit card transactions and obtain data from customers. We will not share or distribute your information.  Any credit card information provided to complete your order will not be shared and is only used for completing each transaction.