FAQs
Product FAQs
Yes, all of our products are gluten free.
Our Thai Peanut Sauce, Pad Thai Sauce, and Yellow Curry Sauce are vegan.
Yes, all our products are certified Non-GMO.
We used Non-GMO canola oil when we first started launching our products in 2014. We will phase out use of Non-GMO by the end of 2020, and will switch to Non-GMO sunflower oil.
Our authentic products are made in the United States with premium quality ingredients imported from Thailand.
The facility where we manufacture our products has a full HACCP program in place. Certifications include NSF Level One Global certified and Global Food Safety Initiative Global markets Programme Intermediate Level.
Store FAQs
You can purchase our products on our website and in stores nationwide. To find a store near you, please visit our Store Locator: https://www.watcharee.com/store-locator.
If you would like to introduce our products to a new store near you, please contact the store to check interest and send us a note here (add link). We will reach out to the store buyer.
Please visit https://www.watcharee.com/recipes for recipe suggestions.
Please subscribe to Watcharee’s Thai Cuisine https://www.youtube.com/channel/UCXDZGnjm9xMO0qRUHJnlFlw for a notification on when we upload new cooking videos.
We offer a 6 pack bundle of sauces, in which each jar is a discounted price. We also run sales and special offers from time to time.
Please sign up for our mailing list (add a link to sign up here) to receive exclusive discounts with coupon codes.
Yes. Please visit (add a link here) to purchase our eGift Card to purchase WATCHAREE’S products at www.watcharee.com.
You can read our full Privacy Policy here.
You can read our full Terms of Service here.
Order & Shipping FAQs
Unfortunately, we currently only ship within the USA to all 50 states.
You can enter discount codes when you checkout, on the same page you enter your shipping and contact information. You can only use one discount code per order.
Please note that you cannot use discount codes for orders containing 6 Pack Bundles, as this product already contains a discount.
You can use a gift card the same way you use a discount code. Enter the unique code on your gift card at checkout. Gift cards can be used in conjunction with discount codes, and are applicable to 6 Pack Bundles. Our gift cards never expire.
We currently ​accept​ Visa and MasterCard debit and credit cards issued by U.S. banks, as well as American Express and Discover​. We also accept payments via PayPal and Apple Pay.​ ​We are unable to process payments, or to accept any ​orders​ over the phone.
All orders received before noon will be processed to ship the next business day. We use UPS and USPS to ship our orders, which takes 1-3 business days. During major holidays, it may take a bit longer.
You will receive an email with tracking information as soon as your order is shipped. Please note that it may take up to 24 hours for the tracking number to show movement.
If you still have questions, please feel free to reach out to us at 1.800.931.2970. We will get back to you as soon as we can.
Please contact us within 3 days of receiving the damaged product at info@watcharee.com. Please include your name, order number and photos of the damaged product. We will ship a replacement item to you right away!